Enterprise Support Specialist

Job Description

We are currently seeking an Enterprise Service Specialist to join the BlueTriton team. This role is an integral part of the Enterprise Service team, managing account relationships via remote support. The Enterprise Service Specialist plays a critical role in achieving sales targets, ensuring customer satisfaction, and helping to grow the ReadyRefresh business.

Schedule: Monday to Friday, 8:00 AM to 6:30 PM, shift flexibility offered based on the business needs

Reporting Location: Remote

Compensation: $17.34 – $19.07 / hour (based on geographic location) paid bi-weekly

Excellent BlueTriton Benefits: Medical, dental, vision, prescription, life insurance, short-term and long term disability, paid vacation, paid time off and much more!

Key Responsibilities include, but are not limited to:

• Manage relationships with Blue Triton customer accounts (VIP/Platinum Level Commercial/Retail/DSD) remotely 
• Execute sales strategies defined by Enterprise Service Center Leader 
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails. 
• Field customer calls, and find the appropriate channel through which to address the customer inquiry 
• Maintain high levels of customer satisfaction 
• Collaborate with the BTB operating companies to execute joint customer efforts 
• Effectively sell-in new items, pricing, promotional programs, merchandising (POS and equipment), activities and programs that support Customer plans 
• Learn all facets of customer dynamics and use understanding to align on customer priorities
  • Proactively anticipate customer needs 
• Collaborate with peers to share best practices and strategies to drive customer satisfaction 
• Integrate with the B2B Marketing Center to align efforts and execute on Customer Plans 

Qualifications

Key qualifications include, but are not limited to: 

• 5+ years of experience in sales, marketing, or customer service roles 
• High School diploma or equivalent required; Bachelor’s degree in business, marketing, or equivalent experienced preferred 
• Experience managing customer relationships, and providing a high-level of customer service
• Experience with negotiation, preferably via telephone 
• Excellent written and verbal communication skills, particularly via telephone 
• Proven track record of consistently growing accounts’ business 
• Solid analytical and technical skills in MS Office and internal sales tools
• “Team player” with demonstrated track record of collaboration of working with others to solve difficult problems and drive business improvement 
• “Self-starter” with a concrete ability to work autonomously 

Technical Qualifications and Requirements:

• The employee must have a space at the place of residence suitable for the installation of a Home Agent work station.
• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred. 
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers. 
• Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.
• Must be able to certify compliance with requirements regarding internet speed and connection