Field Service Representative

Job Description

Reporting Location: Northbrook, IL

Pay: $28.00 / hour

Benefits: We offer competitive pay, medical, prescription, dental, vision, life, disability, paid vacation, and more!

Schedule: Monday-Friday start time between 6-7 AM until work complete
 

Both experienced professionals and recent technical college graduates are encouraged to apply. This is a great opportunity for an entry level candidate to get advanced training in the field of Point of Use (bottle-less water cooler) filtration systems. Professional training/certification for this technical role is offered through on the job training.

Key Responsibilities:

• Will complete installations, repairs, trouble-shooting and maintaining plumbed-in Point Of Use equipment (Water – Filtration) and Office Coffee brewer equipment per field service standards and procedures
• Will ensure all work is performed to quality standards and customer expectations
• Will maintain courteous and professional contact with customers to ensure satisfaction and leverage up-sell opportunities
• Must meet pre-established productivity targets (egg, 8-10 completed stops per day)
• Will be responsible for charging fees as appropriate for work performed
• Will maintain and organize tools, equipment, parts (Direct Division Materials) and truck inventory
• Will be responsible for providing feedback regarding equipment and parts to help drive supplier improvement
• Will support our Direct division sales teams with customer site assessments and system installations (Direct is our Home and Office Delivery division)
• Will record service activities and other data in hand held computer Other duties may be designed as necessary as it relates to the needs of the position

Qualifications

What you need to have:

• A high school diploma or GED
• Previous experience working with Point Of Use equipment and/ or Office Coffee brewer equipment, and or other related product lines is preferred
• Prior HVAC experience, plumbing experience, water filtration, and/or auto mechanical technical experience is strongly preferred but not required
• Must be an articulate verbal communicator
• Must possess strong organizational skills and a customer centric focus
• Must display a high degree of initiative combined with a commitment to high quality work standards
• Must be technically inclined and detail oriented
• Must be able to work both independently and as part of a team
• Must have a clean driving record

Other important stuff to know:

• A clean driving record means in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
• Must be 21 years of age or older (DOT requirement)