Field Service Representative

Location: Syosset, NY

Category: Drivers

Department: Frontline Delivery

Job ID: 10131-en_US

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Job Description

Reporting Location: Syosset, NY

Pay: $28.00 / hour

Benefits: We offer competitive pay, medical, prescription, dental, vision, life, disability, paid vacation, and more!

Schedule: Monday-Friday start time between 6-7 AM until work complete

 

Both experienced professionals and recent technical college graduates are encouraged to apply. This is a great opportunity for an entry level candidate to get advanced training in the field of Point of Use (bottle-less water cooler) filtration systems. Professional training/certification for this technical role is offered through on the job training.

Key Responsibilities:

  • Will complete installations, repairs, trouble-shooting and maintaining plumbed-in Point Of Use equipment (Water – Filtration) and Office Coffee brewer equipment per field service standards and procedures
  • Will ensure all work is performed to quality standards and customer expectations
  • Will maintain courteous and professional contact with customers to ensure satisfaction and leverage up-sell opportunities
  • Must meet pre-established productivity targets (egg, 8-10 completed stops per day)
  • Will be responsible for charging fees as appropriate for work performed
  • Will maintain and organize tools, equipment, parts (Direct Division Materials) and truck inventory
  • Will be responsible for providing feedback regarding equipment and parts to help drive supplier improvement
  • Will support our Direct division sales teams with customer site assessments and system installations (Direct is our Home and Office Delivery division)
  • Will record service activities and other data in hand held computer Other duties may be designed as necessary as it relates to the needs of the position

Qualifications

What you need to have:

  • A high school diploma or GED
  • Previous experience working with Point Of Use equipment and/ or Office Coffee brewer equipment, and or other related product lines is preferred
  • Prior HVAC experience, plumbing experience, water filtration, and/or auto mechanical technical experience is strongly preferred but not required
  • Must be an articulate verbal communicator
  • Must possess strong organizational skills and a customer centric focus
  • Must display a high degree of initiative combined with a commitment to high quality work standards
  • Must be technically inclined and detail oriented
  • Must be able to work both independently and as part of a team
  • Must have a clean driving record

 

Other important stuff to know:

  • A clean driving record means in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
  • Must be 21 years of age or older (DOT requirement)

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®.  Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com

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“One of the best things about the company is how it promotes from within. Individuals who have started here on the floor have gone on to be regional managers or even Vice Presidents.”

Stephen, Factory Recruiter

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“You’ll never be doing the same thing day in and day out. It’s a really wide range of activities that we do here. With that, you could be leading things yourself or contributing to a larger mission with other people.”

Meagan, Marketing Brand Manager

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“BlueTriton is progressive, more into the people, listen more and have made tremendous changes. You feel within the culture that this company wants to invest in the future of you, and you can do it.”

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Be Proud and Dive in with Us!

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By 2025, 100% of our products will be in packaging that is reusable or made from an average of 35% recycled materials.
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In 2022, we reached 24% rPET across our US portfolio and 9% of sales by volume were in reusable bottles.
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25+ Factory locations across North America

Our New Company

Exciting news: BlueTriton Brands has merged with Primo Water! Together we’ve become Primo Brands, a leading branded beverage company in North America with a focus on healthy hydration.